1 reviews | Active since May 2013
Disgustingly poor service
App**** for a business contract, declined. Ok! A month later a phone call to say oops, it was actually authorized. So the items are delivered, I have to phone to activate, which I do. The HUGE problem now - transfer contract to existing prepaid number! Day 1, Agent 1 - it will take 24 hrs, just supply number. 24 Hrs later - activated on the wrong nr! Day 2 - phone back, agent 2 says sorry, will fix, but will take another 24 hrs! Day 3, still not fixed, phone again. Rude agent 3, the same story, cuts me off, but not before deactivating the sim, now phone utterly useless. Prepaid sim back in phone, phone them again. Agent 4 says sim now deactivated, I must get in my car and go buy a new one, money will be reimbursed (really?). I do, and phone back, agent 5 sings off same hymn sheet, wait 24 hrs (consistent lying at least). So that was today at 12h17. Sim is still not active. Said they will activate now and she will phone me back in 5 mins, still waiting! Phone must be off for another 5 hours - 85 hours without a phone, which I am paying for. This service is despicable Vodacom. How the hell do you get away with this - the best network?? False advertising at it's best.
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Vodacom Consumer Website Team
Please note that your query has been received and we will respond with feedback as soon as possible.
Regards
Vodacom Consumer Website Team
