disgustingly poor customer service from Vodacom

<p>My issue goes back to May. I was called by BuyMondo who sold me a cellphone contract (Ref 1946) (Ref 1- ********** ********** ) where the consultant Darren Naidoo told me that I could retain my current cell number and go on to a new package. When I received the phone, however, I found out that this was not to be,. After many calls to Vodacom, I managed to get them to collect the phone which was done after 5 weeks. I have tried cancelling this contract on numerous occasions only to be cut off by the extremely inefficient consultants at the Vodacom call centres. Eventually I spoke to Mikayla yesterday (25 July) who had me on the phone for +- 20 minutes and then promptly cut me off. Needless to say, the service at Vodacom is poor. I have no idea when I will be refunded for the 2 months that Vodacom debited my account. I cannot wait to cancel my contract with with company and take my business to another service provider.</p>