Disgustingly BAD Service

Good day; So this is the 3rd review I am writing about the same problem, since beginning March. NO FEEDBACK as yet only a PROMISE to CALL.

So we have 5 lines with Vodacom, the one line was due for an upgrade with tel number ********** . So in January we visited GAME Bayside mall to do this upgrade. The line was upgraded to a new data topup contract with 2gig and a new laptop over 24 months. They mentioned we keep the same simcard and it will change to new contract from 1 February 2018. Beginning Feb the sim was not activated and we waited, the next moment we received an sms advising us of our cancelation, as we did not make much of this thinking it was the old contract we kept on waiting. After a month with no active service I called the call center and was advised that the new contract ( the Upgrade was cancelled) and now have to pay over R8000 for cancelation and the device! This is ridiculous, it was never cancelled.

Vodacom and Game get this sorted out!!!!! Today or I am taking this to the Consumer council!