Disgusting - Vodacom Services

It was in June2020 whereby I emailed cancellation department and others were cc on it regarding cancelling my 2 of the 4 contracts I had due to me being laid off work (Covid 19), I insisted the the full amount of the debit order not take place as I am giving in notice, nevertheless the full amount of the debit order went thru and when I called they said it was too late as the debit orders were already loaded. I then said to myself its fine because I still used the facilities but please if they could ensure it dont go through again. Just my luck the full amount go though on my account again. By now I was upset and advised them again in writing that please cancel my 2 contracts, which to date still hasnt been done. I have been a valued customer of Vodacom for more than 23 years witholding the same number and each 2 years renewing my contract and phone. I had not 1 debit order returned and been a valued customer but I have received the worse or no feedback from them. I had sent more than 20 emails with no luck. In August I went personally to the offices in Vodaworld and sat with a consultant and showed her all the cancellation emails I sent thought and still my billing was taking place. She then called the collection department spoke to a lady in my presence for 30 minutes and what they came up with is to say , in order for them to access my account which is blocked I will have to pay the full amount outstanding and the system will alow them to access my account. I then ask the consultant if they can send me a email to confirm they pass the credit to my account I will appreciate this and will do the payment. Its now 2nd October and no one bothers to send an email or contact me. My services has been suspended now all 4 contracts and there is nothing I can do. I called today 2nd October 6 times to the call center (***) and the calls get cut off and each time I need to explain a operator my story. I left 3 messages for them to call me as after numerous attempt the system blocks you. I still am waiting for a call from them to sort my account out. I am so disgusted with the customer services its appalling for me and I cannot believe a big company like Vodacom cannot help me with something so minor to sort out.