Disgusting Vodacom Service

<p>Complain no: ********** </p> <p> </p> <p>On the 23 of march i called the call centre to councel my contract because i saw that it was due for upgrade, i spoke to one of the call centre agent who i cant even remeber his name and he told me the contract is due in june. so i agree that its fine they can councell the contract in june and he said that he will make a note that by the end of june the contract must be councelled and converted to prepaid. </p> <p> </p> <p>The next day when i called my mom her phone is off. i called her on my sisters phone and they told that the number has been suspended. when i called 111 they told me that i must call ********** and they also transfered me to 1946. </p> <p> </p> <p>I spoke to couple of call centre agent the whole weekend then i tried to call on monday the 27 of march they told me that the phone will only be working within 48 hour. then on wednessday i called again and they told me they meant 48 hours of there working hours which it will be on friday the 31. and they promise that the phone will be working. On friday the phone was still not working then i called at around 8 they told tht there systems is off line te ady promise to call me back. and i appreciated that she did call me back as they were online again, but she coulnd assist because the problem was directed to 1946 numberand they were closed. i tried again on the 1st of april and they told me that the people who assistad me they didnt follow the correct procedure i have to wait again for 48 working hours.</p> <p> </p> <p>Im so frustraited about the service im recieving from vodacom. i open that contruct so that i can get hold of my mom. so know my mom is sitting without a phone and she a pensioner most of the time she is alone at home during the day. and we need to check on her. but we cant because of the bad service we recieve which sucks big time. two weeks now without her having a phone. my mom has to suffer because of the stuppid mistakes they are doing and what i know is that my account with them is up to date. and i request them to immediatle councell the contruct and im not going to pay for the councellation fee because the phone wat not workng for full 2weeks know and they must change to prepaid. what makes me sad is that they have deducted my account the thing the phone is not working.</p>