Disgusting Vodacom Service

I am very disappointed with the service we have been receiving from Vodacom, specifically the cancellations and upgrade dept. As for customer services, they tell us they can't do anything or see anything their side because it was done by cancellations. We have tried to change an upgrade that was processed on 15th June 2020 on 29th June 2020 and up until now nothing has changed. We have called numerous times where we were cut off so many times and having to explain the same situation so many times to different people. At some point I was told that my call for the cancellation of the upgrade doesnt reflect and for this reason, we saved the screenshots thereof. The last call made to Vodacom regarding the cancellation and change of upgrade was made to them, after numerous attempts and speaking to someone who cut the call with us having to hold on forever, was made on the 4th of July 2020. We were told to call back in 7 days to check if it was successful. What **** is this!!! It takes them less than a minute to do an upgrade but when you want to cancel it, ON TIME, they can't do it. They assured us it wouldn't be a problem at all. And now we faced with a situation where in the next 2 days we wont have access to the internet to attend to school work, studies and our own work. All they had to do was cancel the upgrade offered to us by CANCELLATIONS DEPT on 15 June 2020, which was to cancel the 20gig day and 20gig night option for R200. We wanted to take out a sim deal of 100gig day and 100gig night for R499 instead. But to date nothing was done, as if saying we dont have a choice but to keep it. And if we want the other deal, we can take it out separately, in that way, paying even more. And pls dont forget, they tell you that you will pay for the data used. As explained to them, a million times, that it would be affordable to cancel the one and take out the other. Our sales person at Vodacom Chatz advised that he couldn't change anything on his side, especially if anything has been done telephonically with Vodacom. We are DISAPPOINTED and DISGUSTED with Vodacom for putting us in this predicament where we will now have to literally buy data everyday, which will cost a fortune and which we also wont be able to afford.