1 reviews | Active since Dec 2015
DISGUSTING VODACOM SALES TEAM
To whom this may concern
It's great connecting with you. I really need some help. Your call center messed up and I’m sitting with an issue which frustrates me.
I recently app**** for a contract online with page. https://content.vodacom.co.za/content/maintenance/maintmessage.html
No one called me so I was left in the dark, so went to your store in Canal Walk to find out what’s happening so the lady there checked again for a contact because I already app****, now I must wait another 3 months to apply apparently, every time I apply the system keeps on picking up I’m under debt review which I’m not
Please note also that a sequestration order overrules any debt review and therefore any debt review process prior to the date of sequestration is also not applicable anymore. I called your head office today in Johannesburg for help, again no one can help me. All they say is the that I need to send a mail. spoke to Precilla today she asked me to call *** and send a mail to *** they will respond. Is there someone senior I can speak to explain my satiation. I’m not even a client yet and I get such bad service. My mobile number is ***. I just started a new job in Cape Town, and I need a new phone. my Samsung s9+ is busy malfunctioning. CHECK ALL YOUR CALL RECORDS ON THIS NUMBER ***
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
