GR
Gabriel R

1 reviews | Active since Dec 2015

30 May 2024, 21:05

DISGUSTING VODACOM SALES TEAM

To whom this may concern

It's great connecting with you. I really need some help. Your call center messed up and I’m sitting with an issue which frustrates me.

I recently app**** for a contract online with page. https://content.vodacom.co.za/content/maintenance/maintmessage.html

No one called me so I was left in the dark, so went to your store in Canal Walk to find out what’s happening so the lady there checked again for a contact because I already app****, now I must wait another 3 months to apply apparently, every time I apply the system keeps on picking up I’m under debt review which I’m not

Please note also that a sequestration order overrules any debt review and therefore any debt review process prior to the date of sequestration is also not applicable anymore. I called your head office today in Johannesburg for help, again no one can help me. All they say is the that I need to send a mail. spoke to Precilla today she asked me to call *** and send a mail to *** they will respond. Is there someone senior I can speak to explain my satiation. I’m not even a client yet and I get such bad service. My mobile number is ***. I just started a new job in Cape Town, and I need a new phone. my Samsung s9+ is busy malfunctioning. CHECK ALL YOUR CALL RECORDS ON THIS NUMBER ***

0
Replies (1)
Vodacom
Vodacom's reply31 May 2024, 08:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team