LV
Leonie V
1 reviews | Active since May 2023
02 May 2023, 12:58
Disgusting VODACOM - CAPE GATE service
n the 27 February 2023, I took out a wifi contract for my elderly parents. They had a special on for R599, which I stipulated I wanted. The next month they debit R11 59.63 from my account. I then called the store and spoke to the manager THERESA at Vodacom, Cape Gate. She insisted she would get me answers and come back to me which she did not. This month once again a R1159.36 goes off on my bank notification and I contact them again and all she tells me is quoted "Like I said to you, we Franchise and we do not deal with Fibre" after I insisted that I told them several times I want the special that's HUGE OF THE WINDOW stating R599. For WIFI not FIBRE. I told her now it's amazing how I have to be the one to run around to do work that they should have done in the beginning. It's so disgusting and upsetting to be getting this terrible service from VODACOM CAPE GATE
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Replies (4)
Vodacom's replyOfficial
02 May 2023, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2023, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LV
Leonie V's updateReviewer Update
08 May 2023, 19:31Thank u, I appreciate the feedback.
They (Theresa, Manager) insisted that it was Fibre, the more I explained to her it's impossible because it would not have picked up because my parents are staying on a farm outside of Caledon.
I have not received any call from them but I will wait.
They (Theresa, Manager) insisted that it was Fibre, the more I explained to her it's impossible because it would not have picked up because my parents are staying on a farm outside of Caledon.
I have not received any call from them but I will wait.
LV
Leonie V's update08 May 2023, 19:31
Reviewer Update
Thank u, I appreciate the feedback.
They (Theresa, Manager) insisted that it was Fibre, the more I explained to her it's impossible because it would not have picked up because my parents are staying on a farm outside of Caledon.
I have not received any call from them but I will wait.
They (Theresa, Manager) insisted that it was Fibre, the more I explained to her it's impossible because it would not have picked up because my parents are staying on a farm outside of Caledon.
I have not received any call from them but I will wait.
LV
Leonie V's updateReviewer Update
21 May 2023, 10:22Good Morning
You guys once again emailed me stating my account is now in arrears with the same amount I told you guys I did not agree to. Please sort this out ASAP
No one has contacted me regarding your above msg stating someone will contact me to advise
Your service it truly disgusting. It's always someone will call, someone will advise, someone will assist. But no one does
You guys once again emailed me stating my account is now in arrears with the same amount I told you guys I did not agree to. Please sort this out ASAP
No one has contacted me regarding your above msg stating someone will contact me to advise
Your service it truly disgusting. It's always someone will call, someone will advise, someone will assist. But no one does
LV
Leonie V's update21 May 2023, 10:22
Reviewer Update
Good Morning
You guys once again emailed me stating my account is now in arrears with the same amount I told you guys I did not agree to. Please sort this out ASAP
No one has contacted me regarding your above msg stating someone will contact me to advise
Your service it truly disgusting. It's always someone will call, someone will advise, someone will assist. But no one does
You guys once again emailed me stating my account is now in arrears with the same amount I told you guys I did not agree to. Please sort this out ASAP
No one has contacted me regarding your above msg stating someone will contact me to advise
Your service it truly disgusting. It's always someone will call, someone will advise, someone will assist. But no one does
LV
Leonie V's updateReviewer Update
17 Jun 2023, 15:47Good afternoon
Vodacom eventually emailed me a revised statement for R599 4 days ago which I have paid . I contacted accounts and spoke to a sandlile that is Thatos manager. She advised it will take 24hrs to go on. It's been 3 days later. I went to Vodacom Tygervalley store and they also spoke to accounts and fibre and got the run around. No one is able to assist me as to why my WiFi is not working after I paid it. They then called again to say I need to speak to billing which told me it's a business account which I also DID NOT OPT for. I'm so exhausted with this pathetic service. I want a full refund I have my POP and I want this contract terminated. I'm sick of all this issues and no one can resolve it
Vodacom eventually emailed me a revised statement for R599 4 days ago which I have paid . I contacted accounts and spoke to a sandlile that is Thatos manager. She advised it will take 24hrs to go on. It's been 3 days later. I went to Vodacom Tygervalley store and they also spoke to accounts and fibre and got the run around. No one is able to assist me as to why my WiFi is not working after I paid it. They then called again to say I need to speak to billing which told me it's a business account which I also DID NOT OPT for. I'm so exhausted with this pathetic service. I want a full refund I have my POP and I want this contract terminated. I'm sick of all this issues and no one can resolve it
LV
Leonie V's update17 Jun 2023, 15:47
Reviewer Update
Good afternoon
Vodacom eventually emailed me a revised statement for R599 4 days ago which I have paid . I contacted accounts and spoke to a sandlile that is Thatos manager. She advised it will take 24hrs to go on. It's been 3 days later. I went to Vodacom Tygervalley store and they also spoke to accounts and fibre and got the run around. No one is able to assist me as to why my WiFi is not working after I paid it. They then called again to say I need to speak to billing which told me it's a business account which I also DID NOT OPT for. I'm so exhausted with this pathetic service. I want a full refund I have my POP and I want this contract terminated. I'm sick of all this issues and no one can resolve it
Vodacom eventually emailed me a revised statement for R599 4 days ago which I have paid . I contacted accounts and spoke to a sandlile that is Thatos manager. She advised it will take 24hrs to go on. It's been 3 days later. I went to Vodacom Tygervalley store and they also spoke to accounts and fibre and got the run around. No one is able to assist me as to why my WiFi is not working after I paid it. They then called again to say I need to speak to billing which told me it's a business account which I also DID NOT OPT for. I'm so exhausted with this pathetic service. I want a full refund I have my POP and I want this contract terminated. I'm sick of all this issues and no one can resolve it