Disgusting vodacom behavior

Disgusting behavior from vodacom consultant and ***** practices by vodacom. I called to cancel my contract as it has expired 2 months ago but no one let me know and they still billed 95% of the contract rate even though the device is paid for. The consultant delayed cancelation of of my contract by forcefully trying to sell me an upgrade for about 20 minutes, eventhough I repeatedly said I'm not interested. He then started antagonizing me by asking why they hurt my feelings. He then placed me on hold after 20 minutes of me refusing an upgrade because the cancelation takes time, we all know that was a lie and just one last way of sticking it to the customer. You guys should be ashamed of the tactics employed, both by consultants and your billing policy, not tk mention that you ***** airtime and data from you customers. Sickening.