IM
Itumeleng M
1 reviews | Active since Feb 2019
04 Sept 2020, 08:43
Disgusting Vodacom
Vodacom are refusing to terminate my contract on cell number +***9 from account number ***1. I spoke to a Call Center Agent a few minutes ago and she refused to terminate my contract which expired on 13 August 2020
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Replies (3)IM
Itumeleng M's updateReviewer Update
04 Sept 2020, 10:59Try as I may, Vodacom Call Centre Agents are telling me that it not possible for me to terminate my contract on cell number +***9 from account number ***1. I have no option but reverse their debit order until my contract is terminated
IM
Itumeleng M's update04 Sept 2020, 10:59
Reviewer Update
Try as I may, Vodacom Call Centre Agents are telling me that it not possible for me to terminate my contract on cell number +***9 from account number ***1. I have no option but reverse their debit order until my contract is terminated
Vodacom's replyOfficial
04 Sept 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IM
Itumeleng M's updateReviewer Update
05 Sept 2020, 11:54For once, just this once, a lady called Roshan A, from Vodacom Customer Care Social Media Team wrote me an email confirming that my contract will eventually be terminated.
However, much as. I am appreciative of Roshan's assistance, I am appalled by the fact that I had to write Vodacom 32 emails and complain to hellopeter about their refusal to terminate my contract.
Such deplorable and appalling service from Vodacom has not gone unnoticed and consequently Vodacom can rest assured that as a loyal customer who has never missed a single payment, my relationship with them has come to an end as I will never do business with them again. Additionally, the Vodacom call centre agents are inept, rude, barbaric and downright *********. I look forward to the day I will never have to deal with such clueless people. They are the worst I have ever come across.
My sincere gratitude to hellopeter for your assistance. Without your intervention, Vodacom would have never cancelled my contract.
However, much as. I am appreciative of Roshan's assistance, I am appalled by the fact that I had to write Vodacom 32 emails and complain to hellopeter about their refusal to terminate my contract.
Such deplorable and appalling service from Vodacom has not gone unnoticed and consequently Vodacom can rest assured that as a loyal customer who has never missed a single payment, my relationship with them has come to an end as I will never do business with them again. Additionally, the Vodacom call centre agents are inept, rude, barbaric and downright *********. I look forward to the day I will never have to deal with such clueless people. They are the worst I have ever come across.
My sincere gratitude to hellopeter for your assistance. Without your intervention, Vodacom would have never cancelled my contract.
IM
Itumeleng M's update05 Sept 2020, 11:54
Reviewer Update
For once, just this once, a lady called Roshan A, from Vodacom Customer Care Social Media Team wrote me an email confirming that my contract will eventually be terminated.
However, much as. I am appreciative of Roshan's assistance, I am appalled by the fact that I had to write Vodacom 32 emails and complain to hellopeter about their refusal to terminate my contract.
Such deplorable and appalling service from Vodacom has not gone unnoticed and consequently Vodacom can rest assured that as a loyal customer who has never missed a single payment, my relationship with them has come to an end as I will never do business with them again. Additionally, the Vodacom call centre agents are inept, rude, barbaric and downright *********. I look forward to the day I will never have to deal with such clueless people. They are the worst I have ever come across.
My sincere gratitude to hellopeter for your assistance. Without your intervention, Vodacom would have never cancelled my contract.
However, much as. I am appreciative of Roshan's assistance, I am appalled by the fact that I had to write Vodacom 32 emails and complain to hellopeter about their refusal to terminate my contract.
Such deplorable and appalling service from Vodacom has not gone unnoticed and consequently Vodacom can rest assured that as a loyal customer who has never missed a single payment, my relationship with them has come to an end as I will never do business with them again. Additionally, the Vodacom call centre agents are inept, rude, barbaric and downright *********. I look forward to the day I will never have to deal with such clueless people. They are the worst I have ever come across.
My sincere gratitude to hellopeter for your assistance. Without your intervention, Vodacom would have never cancelled my contract.