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Berdene W

1 reviews | Active since Apr 2021

30 Apr 2021, 21:58

Disgusting Vodacom!!!!!

I have been trying to sort out a problem since January and Vodacom keeps telling me it’s resolved but it’s NOT!!!!!

I’m trying to upgrade my contract with a new phone but Vodacom’s system says I can’t get credit to get a phone. I have had contracts with this company for over 20 years and pay every month. What disgusting treatment of their loyal customers.

I was at IStore again today to upgrade after Vodacom assured me they’ve updated their system so I can get a phone on credit. When IStore went onto the system, it still shows N (for No) next to the “finance deal “ entry.

I am not under debt review and pay my account every month. What is going on???? Disgusted with Vodacom!!!!!

And then your call centre has the cheek to keep phoning me to offer me deals. Not only haven’t they resolved my query, they don’t even have stock of the IPhone I want. Pathetic!!!!

0
Replies (3)
Vodacom
Vodacom's reply01 May 2021, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BW
Berdene W's update04 May 2021, 09:01
Reviewer Update
Still no response from Vodacom, other than their generic message.
BW
Berdene W's update05 May 2021, 17:55
Reviewer Update
I refuse to deal with Vodacom shops, disgusting treatment of clients and filthy stores, and they don’t have stock. I need to upgrade at IStore but can’t because when they pull up my profile it says credit deal N. This problem is not resolved, please advise what I must do now.