Disgusting Vodacom

Just to update you all re: my complaint regarding my CAT phone. I finally emailed the CEO of Vodacom Mr Shameel Joosub on 19th November 2019. On the 20th November 2019 Sheryl Moodley, I presume from Shameel's office, emailed me back and said I would hear from her within 24 hours. Its 9 days later and no Sheryl. So I can accurately assume that any reasonable service or response, even from the CEO office, is non existent. A few days later I emailed Sheryl and told her to please get Shameel to call me directly. To date not a word from either of them. I have to admit I did received a call from an African Gentleman who insisted that I return my phone back to their Hillcrest shop to attempt a 7th repair. I am really shocked but I did follow his instructions and duly dropped off my phone. Do you know he had the cheek to comment to me whilst on the phone that he could hear me clearly and that my phone was in working order. I HAVE HAD TO LOAN A PHONE SINCE JUNE 2019 BECAUSE MY PHONE IS NOT WORKING. What a stupid comment. Anyway iv'e tried to cancel my last 3 contracts with Vodacom and even that simple task Vodacom failed to execute. I must go back on Sunday and try and rectify that problem. In my wildest dreams I could have never imagined that this is how I would be treated as a loyal customer for over 25 years. Vodacom, you are going to pay for this dearly.