Disgusting Vodacom

Just an update on my Vodacom query regarding my CAT phone. I eventually got a call, last Thursday. The person remarked that a repair job/new part did not carry any warranty (I know for a fact that the customer enjoys a three month standing warranty on any repair job done by Vodacom) and I informed him that once a phone, under warranty, went in more than three times it is Vodacom's practice to replace the unit with a new one. last Thursday I walked into another Vodacom shop where they never knew me. I asked the above two questions. The response was "after three repairs of the same nature the unit is replaced and yes, on any repair you enjoy a three month standing warranty on the job and it used to be six months". The idiot that called me on Thursday does not know his own company rules and practices. Really sad, have you any competent employees at Vodacom? On Friday afternoon I went to Vodacom Hillcrest and asked to make paid-up my one contract and migrate my 3 cell numbers across to MTN (MTN Watercrest, Micheal, is waiting for my business). Can you believe it Vodacom informed me that I am on another system so they cant help me over the phone but they will definitely contact me before close of business on Friday. They confirmed this with Ayanda Manager of Hillcrest 4U. Guess what, no call, no nothing, again ***********. I was handed back my CAT phone (remember this is the sixth time its been repaired, lovely new screen). I placed my sim card in the phone and phoned one of my clients who in the past complained he could not hear me. After a minute on the call he said " I will call you back". He phoned me back and i asked him, "why did you call me back" his response being "I cannot hear you, it sounds like you are in a tunnel. Do you still have that same ****** phone". So the problem is still not resolved. I am going to open up the CAT phone, Fill it with concrete, and use it as a door stopper at my office. People will ask me what is that phone doing on the floor, I will have a good story to tell them all, which i will in detail gladly share. Don't bother to call me again. Tomorrow i am going to e-mail Shameel Joosub personally and tell him what a disgusting establishment he is heading, he needs to know the true.