SD
Shiraz D
1 reviews | Active since May 2013
22 May 2022, 07:32
Disgusting Vodacom!!!
Companies forget, there existence depends on the consumer. Vodacom seems to be all about profit over customer module. Let's see if that formula work's for them long term. They definitely quick to contact you regarding any outstanding or overdue amounts, but when it actually come to a dispute. Then it seems, that your number has been misplaced. Really want a 0 star rating to become available soon. I will be using every opportunity I get in conversation and on social media to emphasize my deep discuss of Vodacom's customer service.
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Replies (2)
Vodacom's replyOfficial
22 May 2022, 09:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2022, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SD
Shiraz D's updateReviewer Update
23 May 2022, 15:39Well, Vodacom is still using the automated response system. Just to appease us mere mortals for a time. I reality they never get in touch. My wife has be waiting for over a week for Vodacom to get in touch with regarding a contract dispute. Really disappointed and disgusted by way Vodacom treats it's customers. Will continues as long as it takes to have consumer justice. Will persue every possible avenue until my wife's contract issue is resolved.
SD
Shiraz D's update23 May 2022, 15:39
Reviewer Update
Well, Vodacom is still using the automated response system. Just to appease us mere mortals for a time. I reality they never get in touch. My wife has be waiting for over a week for Vodacom to get in touch with regarding a contract dispute. Really disappointed and disgusted by way Vodacom treats it's customers. Will continues as long as it takes to have consumer justice. Will persue every possible avenue until my wife's contract issue is resolved.