Disgusting upgrade service

What a shocking service experience I have had with their upgrades department. I contacted Vodacom and upgraded my cell phone to a better phone. I have all the necessary details as to where the handset must be delivered. I stay on a farm and requested that the phone be delivered to my sister in law and requested that the phone be delivered before she leaves work which was at 15h00. RAM arrived at her place of work a few days later at 16h00 and she was not there to take delivery of the handset.

The phone was returned to RAM dispatch and a new order had to be created and I gave them the same delivery address. Guess what, Vodacom went and used an old address to deliver the handset and RAM went to this address. No one was there to take delivery. I had to phone Vodacom again who promised me that someone from their admin department will contact me within 24 working hours, this was on the 14th October 2020.

I contacted Vodacom on a number of occasions as no one had yet contacted me. Tomorrow is the 20th October 2020 and I am still waiting for admin to call me to verify the handset delivery address.

Vodacom then went and blocked my number as they said that the reason being was due to ********** activity on my account.

Three weeks later and I am still waiting for my phone to be delivered.

Well done Vodacom for the disgusting service.