Disgusting, unprofessional service

<p><br />Good day</p> <p>I called in on Saturday the 2nd July to upgrade my contract. I was advised that I the package will be delivered within 5-7 working days.</p> <p>I called again on the 7th July just to follow up, I spoke Sphiwe, Ref : ********** 52 - He advised that the upgrade was not finalised and will have to re-do it and promised that I will get the package by the 8th July, which never happened.</p> <p>I called on the 8th July and spoke to Buhle who advised that she will get back to me after 09:00 as she has to follow up with Ram because she did not have a waybill number(She still has not called). I called again and was advised that I will have to wait 24hours for feedback, which is I never received. Ref : ********** 977.</p> <p>In all the years I have been with Vodacom, I have never experienced such bad service and incompetence. I have always received my packages within 3 working days.</p> <p>I called again today and spoke to Percy who put me through to a supervisor. The supervisor's name is Dineo, she was not helpful at all, shielding herself and making it my problem that someone did not do their work, She told me that the package is still in the warehouse and I can only receive it by Friday, That is utter nonsense. Friday will be 10 working days. Since when does Vodacom deliver in 10 working days. This Dineo character gave me attitude which is unacceptable. I need this to be resolved ASAP. I asked her for a Ref number and she proudly said I must use her name and the time of the call, how unprofessional is that. I then told her to give me a ref number from the system, which is ********** 72.</p>