Disgusting unhelpful terrible service zero rating for vodacom

Where do I even start with vodacom. As a customer of over 10 years spending R1500 a month I feel unappreciated and not valued with the service I'm receiving. I spent the whole Sunday morning speaking to 3 consultants at got absolutely no help. Apart from unhelpful call center staff your products don't work. So really what is going on. I was advised by Brian he will log a request and hopefully they will get back to me. He is said I will have to wait for the previous consultant Gailene to call me back as she knows what is going on and he doesn't. Thando told me they will get back to me in 7 days after I held on for over 10minutes. The other consultant said she can't give me her surname it's against their policy. I am so frustrating my query isn't resolved and honestly please test your services please call the call center with a query and go through the painful frustrating experiences we do. Mystery whatsapp bundle I purchased isn't working, my phone was synchronized its still not working and I must wait 7 days please tell me how you would feel if I skipped a month of paying my account which I pay every month. R1500 for what absolutely ******* You have to changed call center staff and it's so painful to deal with the new staff.