Disgusting Uneducated Staff and System

<p> </p> <p>To write this review would take forever but in short - I stop receiving accounts assume I am in credit as I was overcharged. Phones are cut off I go in store pay the amount I am told by store person - incorrect amount unbeknown to me!! Phones go on for five days and get cut off again!!!!! I am told account in arrears but five days before I was given the amount by this person. Go to a different branch another person says oh sorry the amount is in fact double!!!!!!!!!!!!!!!!!! How does the first person misread R2000.00???????????/ Pay that again in the store. Call to have lines switched on - but no apparently I am in arrears!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The second person has also given the incorrect amount and I must pay another R1000.00 that totals almost R5000.00 in three weeks for phones that have not been on????? I then wait as I am told/ 24 hrs STILL no phones - I call Saturday evening now I need you sim cards but no worries they will refund me! That will take years!!!!!!! Sunday I pay for new sim cards reconnection will be between 4 - 24 hours!!! Guess???????????????????????????? No phones still off six agents later one dropped the call and no cal;l back three emails I get a call the same story and questions.</p> <p>To write this review would take forever but in short - I stop receiving accounts assume I am in credit as I was overcharged. Phones are cut off I go instore pay the amount I am told by store person - incorrect amount unbeknown to me!! Phones go on for five days and get cut off again!!!!! I am told account in arrears but five days before I was given the amount by this person. Go to a different branch another person says oh sorry the amount is in fact double!!!!!!!!!!!!!!!!!! How does the first person misread R2000.00???????????/ Pay that again in the store. Call to have lines switched on - no in arrears!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The second person has also given the incorrect amount and I must pay another R1000.00 that totals almost R5000.00 in three weeks for phones that have not been on????? I then wait as I am told/ 24 hrs STILL no phones - I call Saturday evening now I need you sim cards but no worries they will refund me! That will take years!!!!!!! Sunday I pay for new sim cards reconnection will be between 4 - 24 hours!!! Guess???????????????????????????? No phones still off six agents later one dropped call and no cal;l back threee emails I get a call the same story and queations.</p> <p> </p> <p>I AM DONE WITH VODACOM THIS COMPANY SHOULD BE EVALUATED - SHAME THAT WE WILL GET NOWHERE WITH THEM AND THEY WILL CONTINUE TO DELIVER THE BIZARRE SERVICE AS THEY DO. THEY SHOULD BE ACCOUNTABLE!!!</p> <p> </p> <p>I am a small fish in their ocean but I will be moving to another provider. I detest Vodacom and their useless uneducated staff and agents I have never experienced such levels of incompetence in my life!!!!!!!</p>