Disgusting, *********** & *****ulent Service

Account Mr Barry Forbes - I***-7 : Barry died 21 February 2022. Vodacom was informed, together with all necessary documents and I requested that my No *** be transferred into my name when I paid the required charges, plus my bank details & records. All this was done in April 2022 at the Vodacom shop in Northgate, Gauteng. I was assured that this was in order. However, since then I have made many, many visits back to that shop & subsequently to the Vodacom Village Mall (Schoemansville) shop, only to be told that Vodacom cannot delete my late husband’s account, despite it showing a zero balance! A few days before Christmas 2022, I discovered that my number had been blocked & was forced to purchase a prepaid card. Shortly, after New Year, my original cell number was reinstated, so I believed that the situation was sorted. I was so wrong. Again, this month Vodacom sent my late husband a Statement, showing my number & zero balance. Having rep**** that he had passed away, my number has now been cancelled totally, despite them deducting, from me, the monthly Data amounts. Now, my Bank, Insurance companies, Lawyers, Security Company, etc., cannot contact me at all. Vodacom prevents customers from contacting any senior manager. I wonder why????