Disgusting treatment of a loyal customer

Good Day

My phone lines was soft locked on the 2nd of January 2018. This is due to me not paying my December account. I was in arrears for 2 days and for the first time, after being a loyal customer for more than 20 years this happens. Vodacom I am deeply disappointed. Although I agree this is a business arrangement loyalty should count for something. On top of everything else you send me a threatening letter that all my contracts will be cancelled if I don’t pay within 7 days and I will be handed over to your legal department. Its as if you want to cancel all my contracts.