NM
Neville M

1 reviews | Active since Jun 2019

26 Jun 2019, 13:44

Disgusting Treatment From Vodacom

I am totally disgruntled and disillusioned with the service I have at Vodacom.This has occured over the past 6 months.To crown it all my cell no has been blocked at the call center due me trying to sort out my issues at the call accounts department.The call center has kept me on hold for at least 40 min at a time . i had had to coverse with the most *********** call center on the planet I have been a Vodacom client for over 15 years and this is how i get treated. I have never in my life been treated like this I am an old age pensioner and have derived absolutely no benefits from your company.I hope you have received a wake up call and await your response

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2019, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Jun 2019, 16:08
Official
 Dear Neville 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team