LL
Lisa L

1 reviews | Active since Jan 2018

04 Apr 2026, 13:45

Disgusting to say the least....

I’m honestly shocked.

After Vodacom paid me what they owed over a year ago, I believed the matter was fully resolved and behind us. Today, I decided to move forward in good faith and apply for a new contract with them.

To my surprise, I was informed in-store that my profile has been marked as “pre-legal,” which now prevents me from proceeding with any services.

This is extremely concerning and unacceptable. The issue from last year was resolved, and I fulfilled all my obligations. At no point did I owe Vodacom anything. In fact, the fault in that situation was not on my side.

It is unfair for my name and record to be negatively affected like this after everything was settled properly.

Vodacom, I request that you urgently review and correct my profile. I really did not expect such from you. Such a big company playing with people like this.....!!!!!

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2026, 14:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LL
Lisa L's update08 Apr 2026, 15:47
Reviewer Update
I’m still waiting for a consultant to call back with a conclusion, which is becoming even more concerning!!!!