MvdW
Marilize van der Westhuizen

1 reviews | Active since Oct 2016

29 Oct 2016, 09:01

Disgusting to say the least

<p>I canceled my contract with vodacom in september and payed the penalty fee R2300.</p> <p>I send ALL the information and proof of payment to the email address as provided.. NO ONE CAME BACK TO ME. I've send it 4 times on different days..</p> <p>a Week later I receive a mail saying URGENT NOTICE I owe them R2500?? If I do not pay this they will take legal actions. So I send 8 mails to every vodacom email address I have saying it is already payed with the proof op payment attached!, NO ONE CAME BACK TO ME??? I PHONED AS WELL.</p> <p>So 5 days later Vodacom took the money out of my banking account which lead to my acount being in -R900!!</p> <p>I phoned them, and they reply were oh sorry it is a mistake, we dont know why it went of your account is cancelled?</p> <p>No one ca explain why no one came back to me,, its just We dont know.</p> <p> </p> <p>So let me tell you this I was busy with a home lone to get my first home for me and my 6month old daugter and I was declined 2 days later after being approved because of bad dept and nor responsable to have a minus account,</p> <p> </p> <p>Vodacom you are f*cking disgustin! everytime i hear the word and see an advert I want to fomit!</p> <p>you are *****s and steels out of people accounts!!</p> <p> </p> <p>Thank you for ruining me and my daughters first home.</p> <p> </p> <p>YOU ARE PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Oct 2016, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team