KR
Keshia R

1 reviews | Active since Nov 2022

01 Nov 2022, 19:57

Disgusting thieving from Vodacom

I have had such a terrible experience with vodocom, I paid up my account and they are still trying to debit me .

This shows theft from such a big corporation.after being a client for so many years. I have sent numerous emails and called countless times , without any assistance.

I paid them in full and still they do this.

I have said I will take them up with the ombudsman which I have sent a complaint to .

Utter disgrace this company should be ashamed of themselves and their disregard for contractual agreements between themselves and clients.

My 3 numbers are both on prepaid now after I cancelled and paid them up and yet you still try and thieve from my bank account

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2022, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Nov 2022, 13:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,