1 reviews | Active since Feb 2017

10 Feb 2022, 15:21

DISGUSTING SUPPORT FOR ELDERLY CUSTOMER

This is the most useless fibre support service EVER! DO NOT SIGN UP! My Mum in law has been without service for over a week. According to Vodacom she is not important enough to get support service. until they are ready. No one ever calls when they say they will and all they ever do is stall and talk nonsense on the phone. So meantime if she falls and wants to call me via WHATS APP - sorry for her - she must lie there in pain - or even die, as she has no internet service to make calls. I will never use Vodacom fibre service again and will definitely not recommend it. What is the point of running a service business if you do not know how to give technical support.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team