Disgusting Situation with Vodacom

1 Star is way too much for this entity! Maybe one should have the option of a negative star. I originally took out a business contract with Vodacom, in store. In March 2026, Vodacom After Sales called me and advised that they could save me some money, as I was using more DATA than AIRTIME, and that they could switch it around with less airtime and more data, which would be cheaper than my current option. This was a complete misrepresentation! Upon receiving the billing at month end, I noticed that my monthly charge (package) had increased with R400 (not decreased, increased). Then the long drawn out battle started. I physically presented myself at Vodacom Head Office at Century City, where I was shoved from pillar to post with no results. I was promised on 3 occasions via email from Vodacom Staff namely Fallon Abrahams, Delicia Pillay (who eventually just ignored my emails) that this situation had been resolved and the reason for the delay was apparently that is was queued for execution however, it's unclear why it was not implemented. Then the further promise that it would be fixed and sorted out by end of May. Needless to say, I received my monthly bill and THERE IS NO CHANGE! So I have been ****** of R400 per month for the past 3 months, with so end in sight and no resolution or interest from Vodacom to resolve this matter. My last resort here is to open a ******** Case of *****/Misrepresentation at my local Police Station. I have spent so much money and time to try and sort this out, yet, to no avail. What frustrates me the most, this is not due to me asking for a change in my package, I was called by after sales department, offering me this so called package which will save me money! If their calls are indeed recorded, they can find the truth in that call. Vodacom sucks!