Disgusting Services with No Care attitude

On the 08 September, I went to Vodaworld, to hand my phone in as overnight the Screen lifted. (which accoriding to all the internet reviews is quite a common thing). The lady that assisted me took off my cover and sim card. It took me over 4 hours to delete most of my videos so that I could download my photos and other personal stuff on to a memory card which I had to purchase from them. She told me that the problem with my phone was quite common. Now here is where my problem started my phone is under warranty unitl Feb next year. But having spoken to different people during the following week, only to be given different outcomes as to why my phone screen lifted. They are not going to repair my Huawei P9Plus Unless I pay just under R6000. Apparently the technicians said I Sat on my phone and bent it. Or for whatever other reason but I bent my phone. Now iv been a customer of Vodacom's since the early 90's have never had a problem with my account or claimed for another phone. I was in fact very happy with my current phone. Now my disgust at Vodacom's "Technicians" and I use this word very loosely as I dont believe they are actualey s****ed enough or know what they are doing. I eventually told the repairs Centre to keep the phone as I would cancel My contract, as I feel Vodacom or just trying to get out of replacing my phone. The cancellation department informed me that they would listen to our phone conversations and would call us back 5 to 7 working day. Im still waiting I want my phone replaced/fixed or whatever it takes. But unfortunately we cannot get past the the first line of people. Managers are non Existent or do not want to return calls.

This now my last resort My contract will be cancelled if I dont not get results (I was a loyal customer) MTN have better contracts after all

Disgusted with the service