Disgusting services from vodacom customer care and Data vanishing

<p>I bought a Wi-Fi router with a Vodacom 1Gb data to use within a month. I activated the line on the 2nd of September 2016 (cell number ********** 727). I connected to the internet to test my router and within 2 hours my data was finished.</p> <p> </p> <p>I phoned Vodacom customer care (4 Sept 2016) to enquire as to what had happened to my data as I had not downloaded or uploaded anything. To my surprise I was just informed that the internet had used my data and I should buy new air time. I asked for details as to exactly what I had used the data on and the lady could help me. I was transferred to the solutions team and after a long conversation the lady also could not help me. I asked for a reference number and I was informed that the system was down and a reference number couldn’t be generated and I will receive an sms later around 1845hrs.</p> <p> </p> <p>After not receiving any communication from Vodacom, I phoned customer care again ( 5 Sept 2016, 1320hrs). I was being transferred from one agent to the other everytime I explained my case. I felt, like the guys are hiding something, because they kept telling me that we are seeing you were on the internet and there was no extra information provided before I was transferred. Finally I one of the ladies had the courage to tell me that the internet had used my data, I asked for details and she refused to give me details. I asked for a refence number and she said they are not allowed to issue reference numbers and I should go to one of the Vodacom shops to get extra information. What is the point of having a front office that is not able to help people. Also if Vodacom is selling promotional products and they have dates for the products they should say so. I wouldn’t have bought this wi-fi router if it wasn’t for the free 1 GB data.</p> <p> </p> <p>Vodacom should explain to me what happened to the data, because I have a contract line with Vodacom that I have used on this router and data is not used up as fast as the 1 Gb data was used. </p>