DISGUSTING SERVICES

I recently app**** for a vodacom contract that was approved and the courier services came out to deliver the device however at the time i had misplaced my original id and the phone was then returned back to vodacom by ram i then contacted vodacom and advised that i have just reapp**** for my id document and will recieve it shortly the agent advised to call back and reschedule a redelivery of the device once i have my Id, I then recieved a sms to reschedule delivery which i rep**** 1 to and havent recieved any feedback since then so i called up vodacom and spoke to Roslyn from the online team who told me i need to reapply i asked her why do i need tp reapply she sed because the phone is at the warehouse so she did a reapplication for me and then informed me that she needs to get feedback from the back office department to put through my application as the 2nd application was declined The agent was extremely rude and not helpful at all she promised callbacks to keep me updated but failed to do so i had to call up vodacom to then find out that by roslyn that my application was declined and that my credit rating is to low i have a good credit record the device was originally offered to me and out for delivery so why now is being declined