Disgusting services

I am done with your services I am also going to send hello peter evidence of a phone recording where your people put me on hold for 13 mins, while I can hear them talking and laughing and using my God's name in vain. I am so tired of your services. I was due to an upgrade a month ago, RAM couriers came with my phone and refused to give it to me as I didn't have my ID. Last week Thursday, they called me and told me it's fine they will leave a note with the courier saying I do not have an ID and then I can receive my phone. They came today with my phone, and once again, they refused, because your consultant did not leave them a note. I have called and emailed numerous times, just to be put on hold while they chat with each other. This is pathetic.