CF
Crystal F

1 reviews | Active since Oct 2019

28 Apr 2024, 17:07

Disgusting service yet again from Vodacom.

Welcome to Vodacom, where we firstly try to push our loyal customers of 20 years to talk to a bot i stead of a human, at least the bot has telephone ettiquiet and manners. Horrific experience today with Vodacom. Spoke with 3 ladies, only one gave me her name it was Elizerbeth. I was calling about the **** message I got about my points balance. These woman just put the phone down while you are trying to speak with them. I am very much done with vodacom now and will be moving all my accounts to another network provider. If anyone has any good suggesions let me know. What happened to you vodacom, years ago you used to give such good service, I rated you as well as OUTsurance, now your worse then MTN! I'm totally disgusted. Your as rude as a government department in this country, no wonder your not making any money anymore, this must be why you requested we pay our December debit orders early as your undeserving staff probably demanded a Christmas bonus they do not earn.

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2024, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team