Disgusting service waiting for a call back which was supposed toBe in an hour but now been 48 hours

This is now the third time i am reporting Vodacom and do you think they get Back to me or resolve my issue? Now they politely authorised migration on my package without my authorisation and increqsed my LTE by R300 . Every time i call i get Told they will get Back To me!!! This has been going on since June 2024!! Do they no longer have competent people working there!!! Inhave spoken to a teamleader twice, as well as a groudp leader, non of them have calle dback or resolved my issue!!!