Disgusting Service - Vodcacom does not care!

After signing a new contract with specific instructions to port my number on the 27th of NOVEMBER, I still have excuses from them. I have been into the store 17 times, made more than 30 phone calls and bought numerous "new" sims. I have not been able to use the phone as the account is not active, yet the accounts department has sent me a bill for over R900!

Each person I speak to has an excuse and blames someone else. Every time I speak to them there is a new addditional "problem". The sales ladies at Mall of the South sit and gossip about their customers while poor Nolon is the only one trying to solve the problem. It seems that the Porting Back Office does not want to help their own staff and the training is non-existent! Supervisors also pass the buck - so this is also not an option.

If you are thinking of going to Vodacom - stay away! They just do not care about the ordinary customer!