DISGUSTING SERVICE-VODACOM WESTWOOD MALL-BRANCH MANAGER-ABDULLA MOOLA

VODACOM SHOP-WESTWOOD MALL -Branch Manager (Abdulla Moola) and Service Agent (Nadine). 24 August , reported to the branch manager that my home fibre was down, his response was it is an area outage and not Vodacoms fault as their cables were damaged by another entity which started laying fibre cables. No response since, I have emailed asking for a response/status update or even a contingency for affected customers, the manager and his staff have ignored my mails. I have called the branch and Mr. Moola is always too busy to take my calls and never returns my calls. To date it is the 14th of September and still no response from him. The after sales service of this branch manager and his sales staff is appalling. He ignores customers. My service has been down since the 12th of August , just over 1 month now and nobody in Vodacom can provide any answers. Mr. Moola has blatantly ignored all my efforts in communicating with him. It is clear that this branch sells you a product and does not provide after sales service, you are left to sort out connectivity issues on your own. I require feedback on my SR *** logged on the 13.08.2021. I also require information on what steps will be taken against Mr. Moola who is *********** in his capacity as a Branch Manager.