AZ
Andre Z
1 reviews | Active since Aug 2013
10 Jun 2020, 14:03
Disgusting service VODACOM OWES ME MONEY but still debits me every month!!
I cancelled my fibre interim solution since they could not provide me with the service. It was cancelled in time but they still took the money from my account. My statement for the last few months show that I am in credit but they still debit me every month for my cell phone bill while I am more than R600 in credit. All my correspondence is a total waste of time. How disgusting.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jun 2020, 18:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2020, 18:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AZ
Andre Z's updateReviewer Update
11 Jun 2020, 11:33So after many many emails to different departments for months, with useless responses and many reference numbers, I finally received a phone call from a gentleman who explained everything and solved my problem. Just like that, and he was decent and friendly and helpful. BUT IT TOOK MY REVIEW HERE ON HELLO PETER BEFORE THAT HAPPENED! THIS COULD HAVE BEEN SOLVED VERY EASILY THE FIRST TIME BY VODACOM. When my cell phone contract expires it will definitely not be renewed. I want nothing to do with Vodacom again.
AZ
Andre Z's update11 Jun 2020, 11:33
Reviewer Update
So after many many emails to different departments for months, with useless responses and many reference numbers, I finally received a phone call from a gentleman who explained everything and solved my problem. Just like that, and he was decent and friendly and helpful. BUT IT TOOK MY REVIEW HERE ON HELLO PETER BEFORE THAT HAPPENED! THIS COULD HAVE BEEN SOLVED VERY EASILY THE FIRST TIME BY VODACOM. When my cell phone contract expires it will definitely not be renewed. I want nothing to do with Vodacom again.