Disgusting service!! Vodacom is happy to take your money for over 10 years, but won't help with a simple port-in request after weeks of escalation!

Absolutely appalled by the worst service received to date! Vodacom is quick to sign me up for an upgrade on a contract and recurring debit, but I have been begging for a port-in request to be completed on another number for almost 4 weeks!! I have had a monthly debit order for well over 10 years and have never missed a payment. Surely that would make me a great customer? You would think!! I have requested to have my second number ported in for almost 4 weeks now. My local branch manager is also at his wits end after escalating this to regional managers, the national customer support centre, the KZN support centre and the porting department. I have personally been to the branch 5 times and sat there for a few hours each time watching the staff members trying to help my port in request happen and Vodacom are just not interested in helping! This has wasted their time, my time and clearly money for a simple port-in request! It's time for action and compensation, this is not how you should be treating loyal customers!