SG
Shireen G
1 reviews | Active since Nov 2013
07 Feb 2019, 14:07
Disgusting Service - Vodacom Insurance
I have once again been disappointed by Vodacom! I sent my handset in for a screen repair on the 30th January 2019 and to date I have had no feedback. When I called this morning, I was informed that the repair center could not get hold of Vodacom Insurance!! I tried to call them, Vodacom Insurance, and was on hold for 25 mintues, without my call being answered. I then e-mailed them and I am still waiting. The handset has been repaired, but I cannot get it back because Vodacom Insurance is not responding to e-mails or calls. They are happy to take my money, but don't want to pay out for my claim so that I can get my handset. This is beyond frustrating!! Shireen
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Replies (2)
Vodacom's replyOfficial
07 Feb 2019, 15:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2019, 15:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Feb 2019, 15:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2019, 15:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team