Disgusting service - VODACOM INSURANCE

<p>My friend tried to put a claim through on his Vodacom insurance for a ****** phone.</p> <p>Date of claim for lost phone 25 March 2017</p> <p>Claim was followed up with a call on the 4th April 2017 - with Israel Pule @ 13:52 ref ********** 839.</p> <p>My friend was told they cannot honour his claim as he skipped a payment in March yet he sent them a copy of his bank statement proving they deducted two payments in April. He was never notified of the payment that was missed as he gets paid on the 31st of every month and his phone went missing on the 25th of March. They have a work no they could have contacted him on to notify him of the payment that was missed, but never did.</p> <p>After speaking to the supervisor of Cell sure - named: Given</p> <p>He felt like he did not get the service the insurance has promised. No notification of one payment skipped and refusal of banking details to pay in the one payment and to top it off refusal to honour his claim.</p> <p>He was told his insurance has been cancelled - no prior notification/communication.</p> <p>What happend to all other payments made?</p> <p>Disappointment does not even describe the services received – utter disgust!</p> <p> </p> <p> </p>