Disgusting Service-VODACOM

Unlocking of Acc took 9 days, transferred from one dept to the other, after 9 days of constant frustration and incompetence, i was told that my router needs to be configured, been waiting 2 days now still no feedback, must have called the call center more than 50 times, *********** staff and useless internal processes which makes Vodacom THE WORST COMPANY I HAVE HAD THE DISPLEASURE OF DEALING WITH. It is shocking their level of incompetence and disregard for the consumer. 11 days to sort out 1 query and yet it has not been done, agents promise to call back but never do, no managers available when requested, complained on facebook page on their social media yet nothing done, WORST EXPERIENCE EVER-also waiting 1 year since June 2020 for my fibre installation ,visited Gateway and Dbn north branches and yet still nobody can help as it is always another departments responsibility to sort out the query, you just get pushed from 1 dept to the other, no feedback, been on Interim Access for almost a year. Vodacom is the only service provider with coverage in my area or i would have cancelled a long time ago. I STRONGLY ADVISE NOT TO USE VODACOM THEY DO NOT CARE ABOUT THE CONSUMER.