RS
Renita S

1 reviews | Active since Jun 2018

13 Jun 2018, 18:36

Disgusting service vodacom!!!!

Once again I wait from Saturday for my contract to be approved today is the 5th day I hear all different stories....the game manager of eastrand mall also tried to assist he says all my information on the system is 100% but he can't understand what's the problem he spoke to vodacom and asked for a manager which the agent did not want to assist him ......I have told my story to numerous people in vodacom which they say my contract has been approved but when I go to pick up the phone it says error game has submitted my information 4 times to vodacom and still nothing resolved .....I can't believe this applying for a phone with vodacom is like applying for a bond for 1 million!!!!! Disgusting service I would appreciate feedback from Senior management for 5 days of waiting for a contract that cost R169 contact number as follow due to not having my own personal phone i would prefer a call on my work number name KREESAN PILLAY Work : ********** 454

Work : ********** 005

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Replies (2)
Vodacom
Vodacom's reply13 Jun 2018, 21:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Jun 2018, 11:35
Official

Good day Renita,

We tried contacting you multiple times to no avail. Should you wish to enquire about your application, please feel free to call our Sales division on ***4 for assistance. You can also visit the link below for more support contact details or to chat to an agent online:

http://www.vodacom.com/contact-us.php

Regards,

Vodacom Consumer Website Team

Best regards,