DISGUSTING SERVICE!! Voda****

DISGUSTING SERVICE!!!

After losing my phone and getting a replacement from vodacom in Jan 2024 ,rougly 10 months later my charging pin stopped working and i was unable to charge my device. I then took my phone in to Vodacom Blue Route mall to have it sent in for repairs. I was sent to istore in Cavendish. istore then sent me back to Vodacom because i did not purchase the phone from them and there was nothing they could do to help me.On the18th of Dec i returned to Voda Blue Route and my phone was taken in. On the 20th of Dec i received a a message that it will be sent to the nearest Vodacom repairs outlet. On the 24th of Dec I received a job number. Monday the 30th i recieved a message that my phone is in transit . On the 2nd of Jan i received a message that its ready for collection.

TO MY SURPRISE!!!!!!! upon collection I was told that I first needed to disable find my iPhone before they could EVEN LOOK AT MY PHONE! I tried my best not to lash out at the staff because this was not their fault but even THEY said it was ridiculous and this couldve been sorted without sending my phone back to me. I then went home,disabled find my iphone and returned it to voda Blue Route. After not receiving amy updates TWO WEEKS LATER my husband went back to find out whats happening as I am currently sick in bed as I am typing this! Only to find out my phone is still laying there in store and has not been sent for repairs! MIND YOU, MY PHONE FALLS OUT OF WARRENTY IN TWO DAYS!!!!! This is not the first time vodacom has tried to bamboozle me. Two years ago a similar thing happened with my laptop, they delayed collection for almost two months "conveniently" until it was too late and the laptop fell out of warrenty. I am sitting with a laptop that DOES NOT WORK, and now without a phone as well for more than a month.

I have just taken out a new contract for two iphone 11s for my kids. I have my OWN contract for my personal iphone 11, and at one point had the laptop contract! I never miss a payment and i am a loyal customer. I will be changing service providers after this because vodacom is trying to **** ME!

IF VODACOM DOES NOT DO ANY TO RECTIFY THIS I WILL TAKE IT A STEP FURTHER! Stop ****ming your loyal customers

PS, in 2022 a vodacom agent upgraded my Bundles without my consent and i was charged for three months before noticing. I was also double debited more than once! Something tells me Vodacom is not worth my time , effort and money!!