1 reviews | Active since Jul 2016
Disgusting service to resolve and overcharge on data account..6 weeks and counting!!!
<p>I have a CAPPED data contract with Vodacom. I rarely use this line, I decided to use it on June 18th, I saw on the Vodacom app that I had 1.6GB of data left. Used it, then saw on the app that my bill was R1400, I immediately disconnected the modem and called 111 to lodge a query. I was told within 7 days it would be resolved. I am still waiting 6 weeks later. I have called numerous times, emailed numerous times and each time been told "it's been escalated, someone will call you within 24hours" and nothing is done. This R2400 is due to be debited off my account tomorrow, I have given Vodacom more than fair time to resolve this, I am now going to cancel my debit order, I have no other choice. This morning I have been on their online chat, they cannot resolve it, she called me to put me through to a supervisor, call cut off as nobody answered. I called 111 again and have been on hold now for 15 minutes, no supervisor available, only a team leader, who can only "escalate the query". what now??????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Any idea of when this will happen as I have already waited 6 weeks and I am still not getting anywhere. This must be resolved today before the debit order is taken off my account. I have been more than patient.
Any idea of when this will happen as I have already waited 6 weeks and I am still not getting anywhere. This must be resolved today before the debit order is taken off my account. I have been more than patient.
After numerous calls by ME to their useless call center where nobody has any authority to do anything, I got a rude email from Claude sayinig that vodacom will do me the huuuge favour of a partial credit note against this absurd bill. Then you debited the whole amount off my account. Utterly pathetic. I have reversed the debit order, so now YOU CAN MAKE AN EFFORT TO CALL YOUR CLIENT AND SORT OUT YOUR PATHETIC SYSTEMS.
After numerous calls by ME to their useless call center where nobody has any authority to do anything, I got a rude email from Claude sayinig that vodacom will do me the huuuge favour of a partial credit note against this absurd bill. Then you debited the whole amount off my account. Utterly pathetic. I have reversed the debit order, so now YOU CAN MAKE AN EFFORT TO CALL YOUR CLIENT AND SORT OUT YOUR PATHETIC SYSTEMS.