DISGUSTING SERVICE (STAY AWAY)

VODACOM Doesn't even deserve 1 star. I'm so sick and tired of dealing with Vodacom, have been fighting a dispute since last year and was promised my account would be credited and closed!!!! I just received more calls from MBD Attorneys for debt collections and called Vodacom head office, agent advised that my account is still active and still in arears in the mean while my credit score is being negatively affected. My contract ended in April of 2020 whereby i called in to cancel in May and received telephonic confirmation from the agent that it has been closed, a few months later i get an sms stating i owe them R2200!!! This is all happening while I'm in the process of buying a house and guess what, my credit score dropped. I received a call from management that the account will be credited and closed. My credit score is now sitting below 600 i cant even get approved for R2000 credit all thanks to Vodacom. I have approached ITC and in the process of lodging a few complaints against them at the Ombudsman, I have been patiently waiting for the mistake to be rectified but no one at Vodacom cares about their customers. I am so disgusted by their incompetence and their poor service.