Disgusting service, rude staff and charged for a contract for over a year opened in a city I've never been to. But no, they "too busy" to help

<p>If there was a negative star rating, thats definitely what these people would be getting. </p> <p>I have tried for 2 months now to sort out a contract that was UPGRADED instead of CANCELLED LAST YEAR April 2015. I couldt understand why I was still being charged for this phone. I eventually went into Vodacom in Green Point to find out what the story was, and I was told an upgrade had been done in April 2015, so I couldnt cancel the contract until next year. I informed them that there was clearly a mistake as I had never renewed the contract. As Vodacom are now on some new system, they couldnt inform me as to which branch had done the update as that was on the new system. I had to call the helpline.... I did that, however they were also on the old system and could not tell me, so I had to then contact the upgrades dept. After being passed along to 7 different useless consultanats, I was FINALLY told that an upgrade had been done in Bloemfontein. Sorry where? Bloemfontein, a place I have NEVER been to, let alone upgrade my contract. The lady at the Vodacom 4 u store in Bloemfontein said she did the upgrade last year April, but she realised staright away that she had made a mistake and contacted head office instantly to sort it out..... ya right. Apparently its their fault as they did not cancel the contract. Vodacom in Bloem has no manager in the store, only a technician and consultanats, so you can imagine my frustration after calling daily to get an answer, but no one can assist. I was then referred to another lady Maureen at another store who "apparently" was dealing with the situation. My fist encounter with Maureen was on the 28th June 2016, I have tried calling her everyday with an answer and all she can say is, yes I promise you will be reimbursed with all your money and yes I promise we are dealing with it.. Maureen assured me yesterday that she would email me the proof of all the conversations she has had with Dominique who apparently works at head office and is dealing and resolving this matter. Maureen asked me to call her in 5 mins yesterday if the emails did not come through... Of course the emails did not come through. I call back, but she is now unavailable. I called this morning at 9am, but she was out on an appointment until 12:00, i called back at 12:00, Maureen was not back yet, I called again at 15:00 and Maureen had conveniently gone home for the day. I said to the lady I have left 3 messages TODAY for her, could someone not call me back and say sorry she isnt coming back for the day... No her response was, umm sorry but we are a little busy here....</p> <p> </p> <p>All I want is my money paid back to me from last year April 2015 to date when Vodacom wrongfully upgraded my contract. I want my contract cancelled and I want nothing to do with them again. This has gone on for far too long now, empty promises and reassurance that things are being done... but no proof and LACK of communication. Its disgusting! </p>