DISGUSTING SERVICE RECIEVED FROM THE CALL CENTRE

I AM ABSOLUTELY DISGUSTED WITH THE SERVICES I HAVE RECEIVED FROM THE VODACOM CALL CENTRE. I CALLED THE CALL CENTRE 3 DAYS AGO AND REQUESTED A SIM SWAP TO BE DONE. THE CONSULTANT ADVISED ME THAT IT IS IN PROCESS AND I SHOULD SWITCH MY PHONE ON AFTER 24 HOURS AND ALL SHOULD BE WELL, WHEN I SWTICHED THE PHONE ON NOTHING WORKED. I CALLED THE CALL CENTRE ONCE AGAIN AND I SPOKE TO AN ABSOLUTELY RUDE AND UNPROFFESIONAL LADY. SHE ADVISED ME THAT THE SIM SWAP HAS GONE THROUGH AND SHE WILL REFRESH/SYNC MY LINE AND I SHOULD WAIT 24 HOURS ONCE AGAIN AND IT SHOULD BE WORKING. TODAY BY NO SUPRISE WHEN I SWITCHED MY PHONE ON NOTHING WORKED. I CALLED THE CALL CENTRE AGAIN FOR THE 3RD TIME AND TOLD THE CONSULTANT WHAT HAS HAPPENED AND SHE ADVISED ME THAT THE CONSULTANT COMPLETED THE SIM SWAP ON THE WRONG NUMBER. I WAS THEN ADVISED TO GO BUY ANOTHER NEW SIM CARD AND CALL BACK SO THEY COULD DO THE SIM SWAP FOR ME TODAY. I DO NOT UNDERSTAND WHAT ******* SERVICE IS THIS. EVERYTIME I GO AN BUY SIMCARDS IT COST ME MONEY WHO WILL PAY FOR ALL OF THIS AND I AM SITTING WITHOUT A NUMBER FOR 3 DAYS ITS MY BUSINESS NUMBER. WILL VODACOM REIMBURSE ME ON ALL MY CUSTOMERS LOST DUE TO THEIR PATHETIC SERVICE.