DISGUSTING SERVICE RECEIVED FROM VODACOM STORE

I HAVE BEEN CALLING, TWITTING,DRIVING UP AND DOWN TO VODACOM STORE TO GET A PHONE THAT I WAS TOLD WAS ALREADY APPROVED BY THE INSURANCE (THAT IS ALSO PROVING TO BE USELESS). ON THE 1ST OF APRIL. TODAY IT IS THE 17TH OF APRIL AND I STILL DON'T HAVE A ****EN PHONE. I HAVE CALLED THE WATERFRONT STORE ALOT OF TIMES WASTED R22 YESTERDAY ALONE AND I WAS ON HOLD THE WHOLE TIME. I NEED SOMEONE TO CONTACT ME SO THIS THING CAN BE SOLVED NO MORE STORIES. I DEMAND THAT I GET A FREE SIM SWAP AND SOME KIND OF COMPENSATION FOR ALL THIS MESS UP. I AM VERY VERY UPSET ONLY CONTACT ME TO TELL ME I MUST COME TO GET MY PHONE AND SIM CARD.