Disgusting service received from Elian Chomey from Vodacom 4U at Clearwater mall

I recently purchased a Huawei P30 Pro from PhoneCity and as expected went to Clear Water Mall to purchase a screen protector. I regretfully went to the Vodacom Store and purchased a body glove screen protector and had it fitted for me by one of their employees. In less than a week, while doing my Christmas shopping, I placed my phone under my armpit to take a carpet off the shelf at Checkers and heard a cracking sound. Sadly when I looked at my phone the screen protector had slipped out and cracked. In my view this was obviously as a result of the screen protector not being fitted correctly. I went to Clear Water Vodacom where I was told "sorry if the screen protector did not have a crack we would be able to help". It is rather disgusting that when I humbly asked to speak to the manager she echoed the same words". They did not even ask what actually happened, when I purchased the screen protector, or even ask to see it. I was in a good mood so I chose to not even argue with them. What is important to express is that their service was disgusting and that their manager (Elian Chomey) needs to urgently improve her customer service s****s