Disgusting Service Received

I am absolutely disgusted in the service levels and experience received from Vodacom. Especially the East Gate Branch. I have a contract with Vodacom for a Samsung Galaxy Z Flip 3. 7 months later, the middle of the screen, on the fold started making a bubble which resulted in ink starting to leak to the rest of the display. I took the phone in to Vodacom East Gate, requesting that I want this Phone replaced with a different phone, because there is no use for repairing a phone that started doing that after 7 months of use. I was informed they will only be able to repair the phone. After booking it in the phone I received an invoice of R10 000.00 for the phone to be repaired. I was informed that due to the phone having a hairline crack on the outer camera lens, and a hairline crack on the top of the screen, this resulted in the fold of the phone making a bubble and then lead to the ink soaking the phone. Never in my life have a heard of such absolute bull****. This service level for a nation wide corporate company is absolutely shocking. I am disgusted and no longer even wish to deal with Vodacom as a service provider. They will look for any and every excuse not to resolve a clients issue.

Especially if the damages to the cell phone, was exactly on the fold of the phone. In my life I would never use nor refer a friend or family member to use Vodacom as a service provider.

I am looking to take this issue even further if this has not been resolved.