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Denise S
1 reviews | Active since Mar 2009
19 Dec 2019, 17:59
Disgusting Service received
I cancelled my Vodacom contract over a year ago, when the contract came to an end. I noticed that they have still been debiting me. I called them on numerous occasions for a refund as the consultant could pick up that my contract ended and that I called when it ended for them to stop debiting my account. After requesting to speak to a Manager they refused. I would like all the monies paid back to me from the time the contract came to an end to date as the consultant that assisted me did not follow the correct process. Please call me urgently on ***
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Replies (3)
Vodacom's replyOfficial
20 Dec 2019, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply20 Dec 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Denise S's updateReviewer Update
27 Dec 2019, 13:26Disgusting service, waiting for Vodacom to contact me from 19 December. Is this the after service they provide after having numerous contracts with them. All they care about is getting your business and thereafter forget about their clients. Please be careful when taking out a contract with Vodacom as they will refuse to cancel the contract when you request them to. Please call me urgently before I also take this matter to the Media.
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Denise S's update27 Dec 2019, 13:26
Reviewer Update
Disgusting service, waiting for Vodacom to contact me from 19 December. Is this the after service they provide after having numerous contracts with them. All they care about is getting your business and thereafter forget about their clients. Please be careful when taking out a contract with Vodacom as they will refuse to cancel the contract when you request them to. Please call me urgently before I also take this matter to the Media.
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Denise S's updateReviewer Update
02 Jan 2020, 14:50I am tired of waiting for someone from Vodacom to contact me since 19 December. I would like the Director of Vodacom to contact me since the message of the 19th December advised that a consultant will contact me which never happened. I would like this matter sorted before end of business tomorrow, Friday the 3rd. If not I will go to Social Media and the Media.
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Denise S's update02 Jan 2020, 14:50
Reviewer Update
I am tired of waiting for someone from Vodacom to contact me since 19 December. I would like the Director of Vodacom to contact me since the message of the 19th December advised that a consultant will contact me which never happened. I would like this matter sorted before end of business tomorrow, Friday the 3rd. If not I will go to Social Media and the Media.