Disgusting Service Provided

I took my phone to Vodacom canal walk, it got booked in as a repair on 14th September 2015. One month later i still havent received my phone and no one could give me a proper answer. I was told the the repair would take 7-14 working days. I called numerous amount of times but got different information from each person i spoke to. I was not informed of my phone being classified as an out of box failure. I was not contacted by any means regarding the status of my phone and the changes that have been made. I was being messed around calling here and there to try and find answers. I have wasted my time and airtime calling around. First i was told my phone is being repaired then replaced. I am so disgusted in the service provided to me or LACK of service.